FAQ

Free shipping is available for orders of CA$120.00 and over (plus tax) in Canada and the United States only.

For orders of CA$119.99 and under (plus tax) in Canada and the United States, a delivery fee of CA$12.00 applies.

For international orders, delivery charges depend on the delivery address and are calculated based on the postal code at the final stage of the order.

The delivery times listed at checkout include a production time of 3 to 7 business days + a delivery time of 2 to 5 business days in Canada, 4 to 8 business days in the United States and can reach 32 business days internationally.

Please refer to our Delivery Policy for customs fees and processing times and for all other details regarding delivery and collection.

In addition to the normal production time of 3 to 7 working days.

Sample delivery times (CAN and USA only) are:

Standard - with tracking number

The delivery time is then 2 to 5 working days .

For a total delivery time of 5 to 12 working days following payment of your order.

Once printing is complete, your order is packaged and your tracking number is sent to you by email. You can then track your package on the carrier's website.

Décor Imprimé currently delivers to Canada, the United States and France.

For other countries, delivery times and costs may be higher, but delivery is still possible. See our delivery costs and times for more details.

You can pick up your order for free at the Décor Imprimé offices in Blainville from Monday to Thursday from 8:30 a.m. to 4:30 p.m.

Select ''Pick up'' under the delivery options at checkout.

Ready in 3 to 7 business days. We will send you an email to let you know.

Décor Imprimé accepts returns only in the following two (2) situations:

• To exchange for another item (only possible for wall stickers and canvas prints), please refer to the Exchange section of the Exchange and Refund Policy .
• To receive a refund (or replacement) if your item is damaged during shipping or has a manufacturing defect, please refer to the Refund (or Replacement) section of the Exchange and Refund Policy.

Send us a photo of the defective product to info@decorimprime.com within 7 days of receiving the package. We will contact you to follow up.

No, it is your responsibility to inspect the quality of the item before use/installation. Damaged items or items with manufacturing defects can easily be detected before installation.

Read the installation instructions, watch the video, and call us if you have any questions, concerns, or doubts before or during installation. After that, it will be too late.